1Z0-325 Exam topics
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- Site Configuration Admin
- Customer Portal
- Feedback/Surveys
- RightNow Analytics
- Answer Management
- Chat & Co-Browse
- Application Appearance
- Staff Management
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Oracle 1z1-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Analytics and Reporting | - Configure dashboards - Create standard and custom reports - Define report access and sharing |
| Topic 2: Customer Interaction Tools | - Set up feedback and surveys - Manage email and response channels - Configure Chat and Co-Browse |
| Topic 3: Customer Portal | - Portal access control - Portal deployment and configuration - Self-service functionality setup |
| Topic 4: Site Configuration and Administration | - Search priority and keywords - Passport configurations - System settings and configuration - Message templates and variables |
| Topic 5: Staff and Profile Management | - Configure agent workflows - Define permissions and access rights - Create and manage profiles - Set up staff accounts and roles |
| Topic 6: Knowledge and Answer Management | - Manage knowledge base categories - Create and organize answers - Set up answer access and visibility |
| Topic 7: Application Appearance | - Design Agent Interfaces - Create Navigation Sets - Configure Customizable Menus - Create and implement Workspaces |






