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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which setup sequence is used to give permissions to an individual to access an application?

A) Profile > Navigation set > Staff Account
B) None. No sequence is required.
C) Navigation set > Profile > Staff Account
D) Staff Account > Profile > Navigation set

2. Which two events can trigger Custom Process Models?

A) OnSaveComplete
B) Load
C) Create
D) Refresh
E) Update

3. Which three statements are true about add-ins?

A) They always run locally to access local data.
B) They are the visual areas of Oracle Service Cloud Agent Desktop.
C) They can be added to the Custom Portal area of Oracle Service Cloud.
D) They always run locally on the machines on which the desktop application runs.
E) They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
F) They can be designed to create visual components and not perform any integrations.

4. A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A) Use the default values.
B) Enter zero as the initial value for both fields.
C) Enter the value "Unlimited" in the chat and email fields.
D) Leave both the chat and email fields limit as blank.

5. What are three required sections for Custom Process Models?

A) Footer
B) Test script
C) Code containing integration with external systems
D) Header
E) Code containing custom business logic
F) Test harness

Solutions: