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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

A) MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
B) Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
C) ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
D) Tape backup is called CMSADM, while network backup is referred as Maintenance.

2. A small but growing software firm is currently subcontracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50.
Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?

A) expected Wait Time (EWT)
B) VDN counted calls
C) Activate on oldest call waiting
D) Target service level

3. To activate, which three options require an Avaya authorization password? (Choose three)

A) simultaneous CMS Supervisor logins
B) the number of agents that the CMS can report on
C) features assigned to each user
D) the number of users that can be administered in the CMS
E) the number of ACDs that the CMS system can monitor

4. Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A) CMS version is not configured an the system-parameters features farm,
B) CM version is not matching CMS setup.
C) CMS version is misconfigured on the system-parameters features form.
D) There is no network connection to CLAN.

5. A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?

A) They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.
B) They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.
C) They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.
D) They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.

Solutions: