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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) CCR Agent is checked on the user's telephony tab.
B) All of the CCR licenses are being used.
C) The CCR Agent is not an CCR administrator.
D) The CCR agent is in After Call Work (ACW).
E) The CCR Agent is not logged into the phone.

2. Which function does the Primary Site Specific Option Number (SSON) perform in the IP Office?

A) This sets the DiffServ Settings for the Quality of Service mechanism (QoS) for VoIP calls.
B) This sets the ports used by the IP Office for the Real Time Protocol (RTP).
C) This sets the DiffServ Code Point (DSCP) setting applied to VoIP calls
D) This is part of the DHCP request for 4600 Series and 5600 Series IP phones.

3. A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered?

A) Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code.
B) Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue.
C) Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue.
D) Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue.

4. On the IP Office SIP line, the customer has marked the Network Topology to "None". The IP Office STUN program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. How would IP Office route SIP calls?

A) SIP Calls will be routed by the IP Office routing table.
B) SIP calls will be routed on LAN 2 because "Open Internet" is a direct connection to the Internet.
C) SIP calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".
D) SIP Calls will be routed by the IP Office NAT table.
E) SIP call will not be routed.

5. Which two need to be programmed to accomplish this? (Choose two.)

A) Create the Account Code in Manager.
B) Add the CLI information to the Account Code.
C) Add the client CLI information to the Incoming Call Route.
D) Enable Forced Account Code on the Incoming Call Route created for the client CLI.
E) Enable Forced Account Code on the ARS Dial out Short Code.

Solutions: