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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. They would like to give their users the ability to change the button assignments on that desk telephones directly from their Web browser.
Which application matches the key capabilities that the customer requires?

A) Visual Phone
B) Call Flow Management
C) CM Extensions Management
D) Interactive Voice Response (IVR) Self-Service

2. You are planning a custom Avaya Contact Center Control Manager (ACCCM) installation.
The customer wants to use a remote SQL Server for the ACCCM database. You need to make sure that you can access the server with a standard SQL authentication before you move to the next step. Which statement describes how to test communications with the remote SQL server?

A) Use the Ping command to test connectivity.
B) Run Windows netdiagtest.
C) Use the ODBC connector on Windows to verify communication.
D) Run Windows Dcdiag.exe tool.

3. You have been asked to configure the Avaya Contact Center Control Manager (ACCCM) server to integrate with Avaya Call Recorder. You have completed the configuration and you are trying to add a Recorded Extension-Conferenced to Avaya Call Recorded. ACCCM is giving the below message when you save the extension:
WFO: Object reference not set to an instance of an object. WFO: Error saving CSCM Recorder item (Extension) number = 1000001) to CSCM serve http://l35.122.17.185:8080.
Which two statements describe the causes of this problem? (Choose two.)

A) The CallRecorded wasnot added to the location.
B) The databaseusername was not configured correctly.
C) The database passwordwas notentered correctly.
D) The web service userpassword was not configured correctly.

4. You have Installed Avaya Contact Center Control Manager (ACCCM) and you need to synchronize with the Communication Manager (CM) for the first time.
Which statement is true regarding the Synchronizer?

A) Only the initial synchronization will be done from the Synchronizer windows application.
B) Only the initial synchronization will be done through the Web interface.
C) The Synchronizer can only be used as a sync service that synchronizes information on a daily basis.
D) The synchronizer can be used for initial data migration only.

5. A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. As part of the project scope of work, you want to ensure that you have TC'P/IP connectivity to and from the Communication Manager.
Whit h two ACCCM components connect to the CM? (Choose two.)

A) API Web Services
B) Configuration Service
C) ACCCM Admin Web Interlace
D) Provisioning Server
E) SecurityEngine

Solutions: