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HP HP2-I57 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Delivery & Operational Knowledge | 20% | - Monitoring and support capabilities - Service level agreements and governance - Deployment process overview |
| Topic 2: Solution Design & Value Proposition | 25% | - Assessing customer IT environment - Total cost of ownership benefits - Sustainability and device extension value - Matching services to customer needs |
| Topic 3: Advanced Sales & Consultative Selling Skills | 25% | - Customer engagement strategies - Positioning lifecycle services as solutions - Identifying business pain points |
| Topic 4: HP Lifecycle Services Portfolio | 30% | - Hardware support and warranty extensions - Device lifecycle management phases - Active Care and premium support offerings - Configuration and deployment services |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
1. Name two specific pain points a customer might have that HP Premium+ Support Services can help address.
(Select two.)
A) Customer is not set up for remote or hybrid working.
B) Customer is facing increased cyberthreats.
C) Employees are less productive due to maintenance issues.
D) Changing trends have had a negative impact on business performance.
E) Customer needs to focus on CapEx rather than OpEx.
2. The method used to install HP software to enable service on each device that is entitled to HP Premium+ Support coverage depends on which condition?
A) Whether the service is for an existing customer that purchased a stand-alone service or a new customer that purchased the service as part of a hardware deal
B) Whether the PC models are G10+ models vs. G8/G9 models
C) Whether the service will cover HP devices only or HP and non-HP devices
D) Whether you are an HP Synergy, Power, or Power Services partner
3. Which statements are true about HP Premium+ Support end user alerts? (Select three.)
A) Only non-hybrid employees can receive end user alerts directly on their device.
B) When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
C) End users cannot snooze the alerts.
D) HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
E) If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: C | Question # 3 Answer: B,D,E |






