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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Selling and Value-Based Positioning | - Value proposition of HP personal systems services - Customer needs analysis and solution mapping |
| Sales Process and Services Attachment | - Integrating services into hardware sales cycles - Upselling and cross-selling HP support services |
| Competitive Differentiation | - HP advantages vs. competing PC vendors - Security, manageability, and reliability features overview |
| HP Services and Support Offerings | - HP Care Pack services and warranty extensions - Lifecycle services and device protection options |
| HP Personal Systems Portfolio Overview | - Desktops, notebooks, workstations, and thin clients - Product positioning and use cases in enterprise and SMB environments |
HP Selling HP Personal Systems Services 2018 Sample Questions:
1. How do HP Services help customers save money and simplify processes? (Select two.)
A) They cover 80% of out-of-warranty repairs.
B) They provide free delivery.
C) They limit unexpected costs.
D) They enable customers to concentrate on core business activities.
E) They cover in-warranty devices from non-HP brands.
2. What does the HP Channel Services Network (HP CSN) portal allow partners to do? (Select three.)
A) place an order to purchase an existing quote
B) offer installment payment terms based on customer requirements
C) register services
D) receive notifications of your customer's service renewal
E) track registered services
3. Which two business initiatives indicate that a potential customer is ready for a conversation about Deploy?
(Select two.)
A) They need to standardize IT implementations (global/multi-national, multi-location).
B) They need to shift the IT focus/time from deployment tasks to core business activities.
C) They need to get reports about their IT performance environment.
D) They need to increase security for sensitive data.
E) They need IT resources focused on innovation.
4. Which statement is true about customer challenges relating to productivity?
A) IT spends most of its time reacting to data breaches.
B) Business leaders define productivity as their IT department's number one priority.
C) People who work remotely are half as productive as people who work in an office.
D) 90% of business leaders define distractions as IT's #1 challenge.
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: C,D,E | Question # 3 Answer: D,E | Question # 4 Answer: B |






