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HP HP2-H86 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Product and Solution Knowledge | - Portfolio strengths including supplies and services - Key differentiators in the HP A4 managed print offerings |
| Managed Print Services Basics | - Benefits of MPS to customers and organizations - Understanding Managed Print Services (MPS) |
| HP Managed Print Specialist Select Scope | - HP MPS Select (A4) portfolio overview - Key features of HP Managed Print solutions |
| Solution Positioning and Customer Engagement | - Articulating HP MPS value propositions - Engaging customers to identify print needs |
| Sales and Consultative Skills | - Consultative selling techniques for print solutions - Contractual selling and value articulation |
HP Managed Print Specialist Select 2019 Sample Questions:
1. Why would you create a plan to refresh the customer's fleet?
A) to save time in the future (new devices don't need to be repaired or maintained as often as the old ones, and if they do break, there is a great opportunity for a transactional sale, as you now have a trusting relationship with the customer)
B) to show that you care about their business and that you represent the best company for the job
C) to get a bigger contract and win more money through better margins
D) for the devices to always stay current (new devices have technologies and features that are energy-efficient and improve performance, with features that are not available on the older printers)
2. What is the single most impacting change in the printer industry, which enables HP to stand out as a leader?
A) MFP contracts
B) lower cost per copy
C) development of plastics to lower energy cost
D) security
3. Which cartridge is typically found in an HP A3 LaserJet printer and differs from an HP A4 LaserJet printer?
A) PageWide print head
B) All-in-One cartridge design
C) just toner bottles and nothing else
D) open cartridge system for lower operational cost per page in MPS
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: A |






