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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Under which circumstances can the visible and private networks be converged in the Cisco Unified Contact Center Enterprise system?

A) when QoS is enabled on both networks
B) in cases in which there is gigabit bandwidth between sites
C) when the Cisco Catalyst switch has dual power supplies
D) under no circumstances

2. DRAG DROP

3. In the Cisco Unified Contact Center Enterprise solution, which two agent CTI desktop options support Transport Layer Security? (Choose two.)

A) CTI OS Agent Desktop using C++ CIL
B) Cisco Agent Desktop
C) CTI OS Agent Desktop using Java CIL
D) CTI OS Agent Desktop using .NET CIL

4. In the Cisco Unified Contact Center Enterprise solution, the Cisco ICM Node Manager process operates on all the Cisco ICM servers with the exception of which component?

A) Cisco ICM Logger
B) Cisco ICM Peripheral Gateway
C) Cisco ICM Administration Client
D) Cisco ICM Call Router

5. DRAG DROP

Solutions: