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HP Selling HP Printing and Computing Services Sample Questions:

1. Corporate, Enterprise, Public Sector and SMB customers can split their IT departments into which two categories?

A) Managed IT and Partially Managed IT
B) IT Managed or Non IT Managed
C) IT outsourced or IT Contract dependent
D) Internal or External

2. Which statements are true about HP Services for Business Customers? (Select two.)

A) Travel Coverage for PCs is a good fit for customers with a high number of mobile workers.
B) The Data Protection service can be configured in accordance with the customer's regulatory requirements
C) Defective Media Retention, Accidental Damage Protection, and Travel Coverage are not standalone services. They are designed to be sold together in a bundle
D) Defective Media Retention allows workers to back up their hard drive to the HP cloud.

3. What is an effect of adding services to hardware deals?

A) increases deal size
B) increases complexity of the offer
C) decreases profit
D) services selling has little effect on hardware deals

4. Which statement is true about HP Services for Business Customers?

A) Travel and Accidental Damage Protection cannot be sold together.
B) Defective Media Retention service is available only for printers.
C) Post warranty service is ideal for customers that plan long periods of time between product replacements.
D) Preventative Maintenance Kit Replacement service for PCs is a good option to maintain hardware.

5. What is the purpose of the HP Services portfolio?

A) to increase efficiency, reduce cost, and extend the life of Printing and Personal Systems
B) to increase hardware refreshes in the business sector
C) to extend the life of Printing and Personal Systems
D) to increase the cost of total services

Solutions: