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Salesforce Certified Platform User Experience Designer Sample Questions:

1. Cloud Kicks wants to drive engagement on its website.
Which Salesforce feature should boost B2C engagement?

A) Marketing Cloud Personalization
B) Experience Cloud
C) Marketing Cloud Account Engagement

2. A UX Designer is asked to build a solution in Salesforce to accommodate a call center's process and make it easier for them to log complaints.
How should the designer illustrate the existing process, including the pain points and opportunities?

A) Observe the complaints process and create a prototype.
B) Observe the complaints process and create a journey map.
C) Observe the complaints process and create a business process diagram.

3. After conducting user interviews, a UX Designer finds that an equal amount of users prefer to use the Comfy density setting as the Compact density setting while viewing record details.
Which approach should be avoided by developers when building custom components to make sure their components take advantage of this setting?

A) Using existing Lightning Components such as the card or page header
B) Using the varSpacingMedium design token in CSS to set spacing
C) Using REM_based spacing values when styling components.

4. How would a UX Designer differentiate between voice and tone?

A) Voice reflects personality, and tone Is the way in which one speaks.
B) Voice is how one speaks, and tone reflects personality.
C) Voice reflects frequency and tone is one's pitch.

5. Universal Containers' organization wide-defaults model is private for the Account object. A sales repeats to opportunity records.
Which level of access will the sales rep have to the related account record?

A) No access
B) Read-only access
C) Read/Create/Edit access
D) Read/Create access

Solutions: