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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
| Topic 2: Permissions and Sharing | 5% | - Configure permission sets and access - Manage territory visibility and sharing rules |
| Topic 3: Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Topic 4: Managing Work Orders | 23% | - Manage work order lifecycle, line items, and milestones - Configure work order processes, types, and parameters - Relate work orders, service appointments, and products |
| Topic 5: Managing Scheduling and Optimization | 28% | - Use dispatcher console and scheduling tools - Manage service appointment lifecycle and assignment - Set up operating hours and availability - Configure scheduling policies and optimization rules |
| Topic 6: Managing Inventory | 8% | - Manage products, consumption, and returns - Select inventory and price book models |
| Topic 7: Configuring Mobility | 10% | - Enable mobile workflows and sign-off processes - Configure Field Service mobile app settings - Distinguish mobile app capabilities |
| Topic 8: Managing Resources | 16% | - Understand license types and deployment - Set up and manage crews and resource types - Configure service territories and membership - Manage time sheets, operating hours, and skills |
Salesforce Certified Field Service Consultant Sample Questions:
1. An extreme whether situationimpacts both the volume of work and number of available resources at universal container Which approach should a consultant recommend to realign available resources with?
open work?
A) Emergency scheduling
B) Global optimization
C) Resource Schedule optimization
D) Customer first scheduling
2. Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly fromwithin the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?
A) Both the Primary Assets and Related Assets related lists on the Work Order object
B) Only the Primary Assets related list on the Asset object
C) Only the Primary Assets related list on the Work Order object
D) Both the Primary Assets and Related Assets related lists on the Asset object
3. Which three factors should a Consultant consider when configuring routing? Choose 3 answers
A) A straight line is used to compute the shortest distance between two locations if Street LevelRouting is enabled.
B) Configure the Resource Availability Work Rule to calculatetravel at the expense of the resourceand breaks.
C) Set Auto Schedule to True upon creation of the Service Appointment.
D) Configure Schedule Policy by modifying Work Rules and Service Objectives.
E) Default Travel Speed is used only if a different travel speed is null on the resource.
4. Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.
Which two permission sets should give a user access to the Crew Management tool?
Choose ? answers
A) FSL Admin Permissions
B) FSL Dispatcher Permissions
C) FSL Agent Permissions
D) FSL Resource Permissions
5. Universal Containers (UC) wants to track the Asset lifecycle when equipment has been swapped out.
What should a Consultant recommend to meet thisrequirement?
A) Add the field history tracking related list to the Asset Page and configure the Asset Relationship object.
B) Add the field history tracking related list to the Asset Page and configure the Product Request object,
C) Add the Related Asset related list to the Asset Page and configure the Asset Relationship object.
D) Add the Related Asset related list to the Asset Page and configure the Product Request object
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B,D,E | Question # 4 Answer: B | Question # 5 Answer: D |
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