Target Audience

The Oracle 1z0-562 Certification Exam is targeted to the candidates having experience of working with Oracle Customer Care and Billing technology and looking to pursue a career as an OCS implementation specialist in the field of Oracle Customer Care and Billing technology.

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Topics to Cover

Oracle 1z0-562 certification exam is based on the learnings, key topics, and activities encountered during oracle pieces of training and implementations.

Following are the major topics along with the sub-skills, a candidate should cover while preparing for the examination. These topics will give the candidates a clear view of which topics and skills inclusive, one should focus on for the certification.

Note: The list and details are not an all-inclusive content list. Oracle reserves the right to change and update the content (topics and sub-skills) at any point in time.

• Sales and Marketing Ability to Configure and Manage Campaigns, Packages, and Orders for customers and billing

• Customer Information Ability to Maintain and Manage Customer Information and Contacts Information on how to determine Customer Account Structure

• Device Management Knowledge to Manage and Configure Meters and Items and other devices

• Business Services Ability to Manage and Configure Business Services

• Meter Reading Ability to read meters and maintain readings for future reference

• Bundling Use Bundling capabilities to Configure Business Process

• Route Management and Field Activity Upload Efficiently Manage Service Cycles, Routes, and Upload Field Activity

• Service Scripts Knowledge to configure Service Scripts

• Advanced BPA Script Features Ability to Configure and Manage Business Process Assistant (BPA) scripts

• Business Object Inheritance Share Business Object Properties for better usage and configuration

• Business Object Lifecycle Ability to Manage and Apply Business Object Lifecycle

• Business Object Access Rights Ability to Manage and Configure Access Rights

• Case Management Ability to Configure Case Management Functionality

• Payments Diligently Manage Payments, Overpayment and Payment Distribution

• Adjustments Ability to Configure and Manage Adjustments in Bills

• Control Central & User Interface Standards Ability to navigate Oracle Utilities Customer Care and Billing User Interfaces Knowledge to Use and Maintain Control Central Locate Help Documentation and Text for further reference and use

• Framework Overview Knowledge of Using Oracle Utilities Application Framework Have an understanding of Maintenance Objects Knowledge to Create Plug-In Logic Ability to Extend Database Knowledge to Enforce Security Rules

• Business Object Elements Knowledge to use and configure Business Object Elements

• Billing Efficiently Manage Bills while maintaining the billing segments and ensure the completeness for each bill

• Business Object Business Rules Ability to use Business Object Rules

• Business Object Options Ability to use various options with Business Objects

• Monitor Overdue Debts Ability to Configure and Manage Credit Manage Collections and Overdue Processes Monitor Payment Arrangements and Pay Plans

• Revision Control Ability to Use and Configure Revision Control

• Rates Ability to Manage and Apply Rates for a commodity Ability to Manage and Apply Apply Proration Ability to Manage and Apply Apply Bill Factors

• Financial Transactions Ability to manage Financial Transactions

• Field Work Knowledge to Efficiently Manage Field Activities, Agents and Field Orders for customers

• To Do Ability to Manage and Configure To Do Functionality

The candidate needs to go through and be proficient in every topic.

Brief Details

Following are the quick details related to the Oracle 1z0-562 Certification Exam

• Duration: 120 minutes

• Exam Code: 1z0-562

• Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials

• Exam Registration: Candidates willing to appear for the exam have to purchase the exam voucher. Post purchasing the voucher, the candidate can register for the examination on Oracle Education Portal

• Exam Voucher: Candidates can purchase the exam vouchers on Oracle Education Portal. Voucher is valid for 6 months from the date of issue and is like a gift voucher which will get forfeited if not used within 6 months.

• Exam Price: $245 (USD) Price may vary for a country based on the localized currency rates

• Exam type: Multiple Choice Questions

• Exam Mode: Online Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration.

• Pass Score: 60%

• Number of Questions: 70 Questions

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Oracle 1z0-562 Exam Syllabus Topics:

Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html