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Apple Macintosh Service Certification Sample Questions:

1. What step is required before upgrading the RAM in a Mac Pro (Early 2009)?

A) Remove the hard drive carriers.
B) Remove the processor tray.
C) Remove the Optical Drive and Carrier.
D) Remove the front inlet fan assembly.

2. A customer asks if there is a diagnostic that he can use to help troubleshoot a hardware problem with his MacBook Pro. Which of the following solutions should you suggest?

A) Apple Hardware Test
B) Console
C) Terminal
D) Apple Service Diagnostic

3. Which of the following statements describes how CCFL backlighting is similar to LED backlighting when troubleshooting backlighting issues in Apple displays?

A) Both types of displays have components that are individually replaceable.
B) Both types of displays use fluorescent lights.
C) Both types of displays use light emitting diodes.
D) Both types of displays are diagnosed identically.

4. When replacing a MacBook Air (Late 2010) embedded battery, it is acceptable to flex or twist the battery pack to aid in removal.

A) True
B) False

5. A customer states that he cannot open a Keynote file. What is the most effective question to ask him FIRST?

A) Can you open any files?
B) Can you open other Keynote files?
C) Is your Mac connected to a network?
D) What version of Keynote are you using?

Solutions: