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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche Aussage zu Notfalländerungen ist RICHTIG?

A) Notfalländerungen werden normalerweise nicht im Änderungsplan erfasst
B) Es ist notwendig, alle Unterlagen auszufüllen, bevor eine Notfallgebühr erhoben wird
C) Notfalländerungen sind risikoarm und gut verstanden
D) Die Autorisierung von Notfalländerungen kann bis nach der Implementierung aufgeschoben werden

2. Welche Vorgehensweise hat den Zweck, die Vorgehensweisen und Dienstleistungen der Organisation an die sich ändernden Geschäftsanforderungen anzupassen?

A) Beziehungsmanagement
B) Dienstkonfigurationsverwaltung
C) Kontinuierliche Verbesserung
D) Service-Level-Management

3. Welcher Begriff bezieht sich auf Service-Levels, die auf die Bedürfnisse der Service-Konsumenten abgestimmt sind?

A) Garantie
B) Serviceverwaltung
C) Dienstprogramm
D) Kosten

4. Was hilft bei der Diagnose und Lösung eines einfachen Vorfalls?

A) Schnelle Eskalation
B) Problempriorisierung
C) Die Verwendung von Skripten
D) Bildung eines temporären Teams

5. Was ist die Ursache oder mögliche Ursache eines oder mehrerer Vorfälle?

A) Ein Konfigurationselement
B) Ein Problem
C) Eine Problemumgehung
D) Ein Vorfall

Solutions: