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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. A good way to apply the ITIL guiding principle 'keep it simple and practical' is to:

A) Communicate so that the audience will hear
B) Understand that fast does not mean incomplete
C) Re-use nothing from the current state
D) Adopt a practice which is easy to follow

2. What ensures that a service provider and a service consumer continually co-create value?

A) Change enablement
B) Service offerings
C) Service consumption
D) Service relationship management

3. Why does the ITIL Continual Improvement Model begin by defining the vision?

A) To confirm whether previous improvement initiatives were successful
B) To ensure improvement efforts are aligned with the organization's objectives
C) To identify improvement actions and assign responsibilities
D) To document current performance metrics before changes are made

4. The board of directors approves a new digital strategy and instructs management to prioritize investment in cloud infrastructure to support future growth. Which governance activity does this represent?

A) Evaluate
B) Monitor
C) Direct
D) Engage stakeholders

5. Why does ITIL consider outcomes, costs, and risks together when explaining value cocreation?

A) Because outcomes eliminate the need to manage costs and risks
B) Because value is created when desired outcomes are achieved while costs and risks are optimized
C) Because risks are more important than outcomes
D) Because costs are more important than outcomes

Solutions: