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EXIN ITIL Foundation Sample Questions:

1. What would be the next step in the continual service improvement (CSI) model after:
1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Did we get there?
6. ?

A) How much did it cost?
B) What is the value on investment (VOI)?
C) How do we keep the momentum going?
D) What is the return on investment (ROI)?

2. Which process is responsible for ensuring that appropriate testing takes place?

A) Service level management
B) Knowledge management
C) Service asset and configuration management
D) Release and deployment management

3. Which of the following are types of service defined in ITIL?
1 . Enabling
2 . Core
3 . Enhancing
4 . Computer

A) 1, 2 and 3 only
B) 2, 3 and 4 only
C) 1, 3 and 4 only
D) 1, 2 and 4 only

4. Which statement is CORRECT?

A) A function is a set of responsibilities allocated to a service manager
B) A function is a set of specialised organisational capabilities
C) A process is a team or group of people and the tools they use to perform one or more activities
D) A process is a structured set of activities designed to accomplish a specific objective

5. Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

A) Service level management
B) Service catalogue management
C) Service transition
D) Demand management

Solutions: