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EXIN ITIL 4 Foundation Sample Questions:

1. Which is the BEST type of resource for investigating complex incidents?

A) Self-help systems
B) Knowledgeable support staff
C) Disaster recovery plans
D) Detailed work instructions

2. Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

A) relationships
B) organizations
C) outcomes
D) services

3. Which practice forms a link between the service provider and the users of services?

A) Change enablement
B) Service level management
C) Problem management
D) Service desk

4. Which can act as an operating model for an organization?

A) The ITIL guiding principles
B) The four dimensions of service management
C) Continual improvement
D) The service value chain

5. Which ITIL concept helps an organization to make good decisions?

A) Practices
B) Four dimensions of service management
C) Service value chain
D) Guiding principles

Solutions: