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IBM Information Management Front End Tools and Processes Sample Questions:

1. If the OneTeam format alter is 1654 for your geography. What would be the command to report FA 1654 on a PMR managed by RETAIN?

A) type fa and fill in the format alter number with 1654
B) type p;1654
C) type format alter and insert1654
D) typefa 1654

2. An engineer has found a very good match for a customer'sproblem;the customer has advised that the workaround provided has alleviated the problem. An APAR has been raised and closed and is included in the next release of the product.
What is your next course of action?

A) close the call advising of APAR details in next release
B) pass the call to next level of support to confirm fix
C) send customer APAR details and details of next release
D) send customer a closure request and details of APAR

3. How can a CRF be changed when incorrect/missing information is found?

A) Contact the Duty Manager to change the CRF.
B) Everyone can change a CRF using RETAIN.
C) Everyone can change a CRF using CCWIN.
D) Contact the CRF owner and have them change the CRF.

4. A FrontEnd engineer has been waiting to receive documentation from a customer regarding their open PMR. Which service given code is used once the documentation has been received?

A) 99
B) R9
C) 39
D) W9

Solutions: