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CompTIA PD1-001 Exam Syllabus Topics:

CompTIA PDI+ Beta Sample Questions:

1. When arriving at the customers location, two different users describe the problem, and from their description it seems to be two separate problems. Which of the following is an appropriate step to take?

A) Have them duplicate the problem at the device.
B) Ask a third person and see if the problem is the same thing.
C) Ignore both of them and decide what the real problem is.
D) Set up a separate call for each problem.

2. Which of the following parts would open and close a junction gate in a finishing device? (Select TWO).

A) Clutch
B) Stepper Motor
C) Cams
D) AC/DC Motor
E) Solenoid

3. When communicating with a client which of the following situations would be BEST served by asking a closed ended question?

A) When detailed background information about a device is needed.
B) To determine if external changes to a network have caused a device to fail.
C) During training of a new device to assess the experience level of a user
D) Trying to gather make and model information over the phone.

4. A technician is changing out a PCB on a non-functional network printer. Which of the fol owing should be the FIRST thing the technician does?

A) Remove all media and consumables and verify that the print queue is stopped. Also use a grounded wrist strap before proceeding.
B) Remove all the units covers and begin working.
C) Power off the device, unplug the power cord from the outlet, unplug the network cable and make sure they are grounded with a wrist strap or static mat.
D) Reset the unit to factory defaults, remove all media and consumables and unplug the NIC.

5. Which of the following tools can be used to measure continuity?

A) Polarity tester
B) AC line monitor
C) Multimeter
D) Logic probe

Solutions: