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Pegasystems PEGACPCSD25V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reporting and Insights | 5% | - Insights creation - Operational dashboards |
| Core Business Outcomes | 5% | - Contact center foundations - Contact center value drivers |
| Channels | 20% | - Email bots and agentic channels - Pega Digital Messaging - Pega Voice AI - Pega Call configuration |
| Application Development | 15% | - Pega Blueprint and application design - Modular Enterprise Reuse - Coexistence strategies - Customer Service Constellation transition - Center-out architecture |
| User Experience | 20% | - Composite tabs and agent interface configuration - Composite best practices - Constellation UX best practices |
| Interaction Management | 20% | - Customer Verification - Agent suggestions and guidance - Dialogs configuration - Pega Knowledge Buddy and content management - Business Conditions |
| Data Integration | 15% | - External data integration and storage options - Common Data Model - Entity relationships and configuration |
