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Avaya Workforce Engagement Support Certified Sample Questions:

1. Which statement about Central Archive is true?

A) It uses campaigns (rules) to determine which recordings to archive.
B) It pulls and archives specified recordings from a local recorder only.
C) It archives 100% of recordings (Compliance).
D) The archive role resides on the recorder.

2. Which two statements about the Avaya Workforce Engagement database management Service account are true? (Choose two)

A) The password can be changed after the installation
B) The account cannot be the same as the Management Service account
C) It is allowed to change the username after initial installation.
D) The account must be defined within a workgroup

3. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A) Quality
B) Dialer
C) Phone
D) CMS

4. Which two statements about Enterprise Manager (EM) features are true? (Choose two)

A) User access is through the system Management desktop applications
B) It eliminates duplicate configuration if shares data
C) It is browser-based interface
D) It allows application-level functionality configuration

5. In a scenario with Avaya Contact Recorder Advanced (ACRA) using station-side recording (TDM), which statement is true?

A) When there is an incoming call that is put on hold, only the customer side will be recorded.
B) An internal call will not be recorded.
C) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferenced with a supervisor, everything will be recorded.
D) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferences with a supervisor, the call with the customer and the conference with the supervisor will be recorded, while the internal consult will not be recorded.

Solutions: