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Microsoft PL-200 Certification Exam is intended for professionals who work with business stakeholders to identify business needs and requirements, and then design and implement solutions that meet those requirements. Candidates who take PL-200 exam should have experience working with data and databases, as well as an understanding of programming concepts and web technologies. They should also have knowledge of Microsoft Dynamics 365 and the Common Data Service.
NEW QUESTION # 53
A company plans to implement AI Builder to add intelligence to several business processes.
Each business process uses different sources and produces different outputs.
You need to determine which AI Builder model types to use.
Which model types should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/ai-builder/form-processing-model-overview
https://docs.microsoft.com/en-us/ai-builder/entity-extraction-overview
NEW QUESTION # 54
A company is implementing Microsoft Power Platform solutions.
The company requests information on the features that are supported by Power Fx.
You need to identify the features of Power Fx.
What should you identify?
- A. It is available for purchase through a Microsoft reseller.
- B. It uses formulas that are similar to Microsoft Excel formulas.
- C. It uses synchronous data operations.
- D. It uses an undefined value for uninitialized variables.
Answer: B
NEW QUESTION # 55
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You administer the Microsoft 365 and Power Platform environments for Contoso, Ltd. The company has a model-driven app that is used to track customer interactions with employees. The app uses standard table types for customers. A user named Elisabeth Rice signs in to the app by using the following sign in name:
[email protected].
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: From Dynamics 365 Settings, select Email Configuration. In the active mailbox for the user, update the name.
Does the solution meet the goal?
- A. No
- B. Yes
Answer: A
Explanation:
Explanation
Change the user name, not the email configuration.
Change a user's email address
You must be a global admin to complete these steps.
* In the admin center, go to the Users > Active users page.
* Select the user's name, and then on the Account tab select Manage username.
* In the first box, type the first part of the new email address. If you added your own domain to Microsoft
365, choose the domain for the new email alias by using the drop-down list. Learn how to add a domain.
* Select Save changes.
Reference:
https://docs.microsoft.com/en-us/microsoft-365/admin/add-users/change-a-user-name-and-email-address
NEW QUESTION # 56
You need to design and create the solution for gathering contact information from guests for marketing purposes.
What should you use? To answer, select the appropriate options In the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 57
You use Power Virtual Agents to create a bot that will answer and transfer help desk calls.
You create topics that contain nodes and functions. The company has the following requirements for the bot:
* When a caller states the word issue, help, or problem, the bot must respond with the question. "How can we help you today?"
* When the bot responds with the question, "How can we help you today?", the bot must provide the caller with the choices of hardware, software or other
* When the caller asks a question, the bot must save the response so that it can perform an action on the response.
You need to configure the bot.
Which nodes or functions should you use? To answer, select the appropriate options in the answer area.
Answer:
Explanation:
NEW QUESTION # 58
A company's sales staff wants a simplified way to manage their opportunities in Dynamics 365 Sales without adding custom code.
You need to provide a solution for each requirement.
Which solutions should you provide? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Graphical user interface, text, application, email Description automatically generated
Box 1: Add a Kanban control.
The Kanban view allows your sales team to move opportunities from one stage to another by simply dragging them.
Box 2: Add both controls to the My Opportunities view.
Kanban views help salespeople to manage their opportunities and activities effectively. Add the Kanban control to the Opportunity and Activity entity so salespeople can use the Kanban views.The Kanban control works only on the Opportunity and Activity entities.
If you use unified interface, you can display any record in a calendar view via the calendar control.
- Go to Settings->Customization->Customize the System
- Open the configuration for the entity that you want to use the calendar control (Opportunities in our example)
- Click the View tab
- Click "Add Control" and select the calendar control.
- Click the dot for every interface from which you want the calendar control to be available.
Box 3: Use a List view
opportunities in Dynamics 365 Sales
Reference:
https://docs.microsoft.com/en-us/dynamics365-release-plan/2020wave1/dynamics365-sales/work-opportunities-k
https://crmtipoftheday.com/1206/view-any-dynamics-365-record-on-a-calendar/
https://fivep.com.au/how-to-get-visibility-and-report-on-an-opportunities-active-current-sales-stage-without-code
NEW QUESTION # 59
You need to design the resort portal's email registration process.
Which solution should you use?
- A. Default the invitation code from the email upon logging into the portal
- B. Auto-populate the invitation code field on the sign in screen from the email link
- C. Embed the invitation code in the email link URL
- D. Send the customer their username and temporary password in the email link
Answer: C
Explanation:
Scenario: Guests must receive a separate email to verify proof of ownership for their registration.
Note: You can setup redeem an invitation code for power apps portal.
Reference:
https://carldesouza.com/how-to-setup-redeem-an-invitation-code-for-power-apps-portal/
Topic 3, Bellows College
Overview
Bellows College is a post-secondary school that wants to start a football team. The college uses Microsoft Power Platform to manage its recruiting efforts. The registration team and assistants use model-driven apps. The coaches use canvas apps on their mobile devices.
Prospects are considered underage if they are younger than 18 years old at the time of registration.
Environment
* Custom code is not allowed in the system.
* Server-side synchronization is configured for emails, appointments, contacts, and tasks.
* The database and file storage of Dataverse must be minimized to keep costs low.
Contact table
* Birthdate is a custom date and time field.
* Age at Registration is a calculated Held that displays the age of the prospect at the time of registration.
* Current Age is a calculated field that displays the age of the prospect based on the current date and time.
Evaluation Table
* The Evaluation table is a custom table used to track evaluation criteria.
* Evaluation records cannot be manually created.
* Users must not be able to continue until an evaluation record is created automatically for the prospect.
Consent table
* The consent forms completed by the parents are stored as records in the Consent table.
* Occasionally, a parent cannot complete the consent online and a paper copy must be printed. The signed copy must be scanned and stored with the consent record.
team website
* The consent forms completed by the parents are stored as records in the Consent table.
* Occasionally, a parent cannot complete the consent online and a paper copy must be printed. The signed copy must be scanned and stored with the consent record.
Requirements
* The team website is created by using Power Pages.
* A starter layout template was used to create the site.
* The site consists of five pages:
o Home: A page open to everyone to view the announcements from the team, o Schedule: A page open to everyone to view the tryout and game schedule, o Evaluations: A page that displays tracking from the evaluation table.
Prospects are able to view their own information only.
o Forms: A page that displays the consent form,
o Contact Us: A page for anyone to submit questions and comments.
* Two web roles for authenticated users are created: Primary Contact User and Prospect User.
o All primary contacts and prospects are assigned to their respective roles.
Registration
* Parents and prospects are created as contacts and must be linked.
* The registration team must be able to rapidly create prospects without navigating away from the Parents form. Only the First Name, Last Name, and Birthdate fields should be displayed for the team.
* Assistants must be able to update prospect information and add teams that the prospect has previously played on to a subgrid.
Parent consent
* When a prospect is underage, a Primary Contact field will appear. The field must be populated before the prospect record can be saved.
* A view named Underage Prospects that lists all underaged prospects is required.
* The Underage Prospects view must run once a week without requiring modifications to display correct information.
* A consent email must meet the following requirements:
o be sent to the primary contact of each new underage prospect
o contain a link to the team website
o be automatically sent weekly and tracked to the contact record in Dataverse o include the current date using the full month name, date, and year Evaluations
* Coaches rate prospects each day on a scale of 1-10 in three categories: endurance, coordination, and skill.
* The total of the three categories is displayed at the bottom of the form. If the total for the day is greater than 25, the number should appear green.
NEW QUESTION # 60
You are using Power BI to build a dashboard for a company.
You must make the dashboard available to a specific set of users, including employees and five external users. The number of employees that require access to the dashboard varies, but usually less than 100.
Employees and external users must not be permitted to share the dashboard with other users.
You need to share the dashboard with the employees and external users.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Clear the Allow recipients to share your dashboard (or report)
- B. Enter the individual email address of internal and external users.
- C. Create a distribution group. Add all users to the distribution group and use the list to share the dashboard.
- D. Create a dynamic distribution list. Add all users to the distribution group and use the list to share the dashboard.
- E. Sign into the Power BI service. Open the dashboard and select
- F. Sign into Power BI Desktop. Open the dashboard and select
Answer: A,C,E
Explanation:
Reference:
https://docs.microsoft.com/en-us/power-bi/collaborate-share/service-share-dashboards
NEW QUESTION # 61
A company creates a bot by using Power Virtual Agents.
The company requires the bot to transfer callers to an agent if the bot is unable to recognize a customers request.
You need to configure the bot for the unrecognized information from the customer.
Which feature should you use?
- A. Fallback queue
- B. Fallback skill
- C. Fallback entity
- D. Fallback topic
- E. Fallback workstream
Answer: D
NEW QUESTION # 62
A guest asks about the start time of a specific scheduled event and wants to know what the snow conditions will be like during their stay.
You need to determine how to design the chat solution to answer those questions.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Graphical user interface Description automatically generated
Box 1: Load the extracted topic into a variable
Power Virtual Agents uses entities to understand and identify a specific type of information from a user's responses. When saving the identified information to a variable, a variable type will be associated with it. The variable type is analogous with the entity.
In Power Virtual Agents, a topic defines a how a bot conversation plays out.
A topic has trigger phrases - these are phrases, keywords, or questions that a user is likely to type that is related to a specific issue - and conversation nodes - these are what you use to define how a bot should respond and what it should do.
Box 2: Create a custom entity
The prebuilt entities cover commonly used information types, but on some occasions, such as when building a bot that serves a specific purpose, you'll need to teach the bot's language understanding model some domain-specific knowledge.
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-entities-slot-filling
NEW QUESTION # 63
You are designing a Power Virtual Agents chatbot.
You observe that the environment you plan to use does not appear as an option in the Power Virtual Agents user interface.
You need to ensure that you can create the chatbot in the environment that you want to use.
What should you do?
- A. Convert the environment to a sandbox environment.
- B. Create an environment in a supported region.
- C. Change the region for the environment.
Answer: B
Explanation:
Topic 1, Alpine SKi House
General
Booking at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guest. The company also plans to target corporate meetings and events.
The company recently purchased a chatbot named FAQbot from AppSoure. The chatbot uses the resort's existing FAQS Communication
* Communication between staff members is primarily conducted through email and SMS text messages.
* Conversations between staff members and guest often lost.
* Conference calls are used for all group meeting
Event Registration
* Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity.
* Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting Check-in process
* Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk.
* For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resort's records.
Marketing
At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events.
Resort policies and event inquiries
* A guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after-meeting event;
* Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQ's are out of date.
General
Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members.
All solutions must be simple to use, easy to maintain, and represent the brand of the resort.
You must implement the following solutions:
* a centrally managed communication solution
* a customer service solution
* a resort portal
* a chat solution
* a check-in solution
Communication
* Communication between team members must be centrally managed and unified in Microsoft Teams.
* When the company confirms an event they, must provide a list of guest's names and email addresses.
* You must send guests a welcome email that includes a unique registration number for authentication with the resort's portal.
* Guests must receive a separate email to verify proof of ownership for their registration.
Event attendance
* Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event
* Prior to the event, guests must be able to identify any personal dietary restrictions.
Check-in processes
* Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored in Microsoft Excel.
* The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution.
* The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions.
* Guests must physically interact with each answer before proceeding to the next screen. Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time.
* Data must be entered in each screen before users move on to the next screen.
Marketing
* To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski House's marketing system.
* The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate.
Hotel policies and event inquiries
The portal must allow the guest to ask questions about hotel policies, event information, weather reports, and current weather condition at the resort.
Chat solution
The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase:
* Snow reports
* Weather conditions
* Start time
* End time
* Event date
* Outdoor activities
* Indoor activities
* Most popular
The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff member's attention, the solution must determine which staff member is best to assist the customer with the question.
The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If quests ask about topics that are not listed in the FAQ, the chat solution must identify the issue and escalate to a staff member.
Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions.
Issue
Guest1 inquires about snow conditions several times each day of their stay.
NEW QUESTION # 64
You create workflows to automate business processes.
You need to create a workflow that automatically sends emails based on a mail merge template. The workflow must contain the following configurations:
* Run immediately.
* Validate when a condition is met.
* Perform an action when a condition is met.
To answer, select the appropriate configuration in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Graphical user interface, text, application, email Description automatically generated
NEW QUESTION # 65
You are a Dynamics 365 Customer Service administrator.
A user must be able to view system posts and activities in a dashboard.
You need to create the dashboard for the user.
Which components should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-admin
NEW QUESTION # 66
You need to design and create the solution for gathering contact information from guests for marketing purposes.
What should you use? To answer, select the appropriate options In the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 67
You create workflows to automate business processes.
You need to create a workflow that automatically sends emails based on a mail merge template. The workflow must contain the following configurations:
Run immediately.
Validate when a condition is met.
Perform an action when a condition is met.
To answer, select the appropriate configuration in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Graphical user interface, text, application, email Description automatically generated
NEW QUESTION # 68
You are a Dynamics 365 Customer Service administrator.
A user must be able to view system posts and activities in a dashboard.
You need to create the dashboard for the user.
Which components should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-admin
NEW QUESTION # 69
You need to design the guest check-in solution.
Which technologies should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 70
You are a Dynamics 365 administrator.
You create a new app.
You need to create the site map for the app.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Add an area.
2 - Add a group.
3 - Add a subarea.
NEW QUESTION # 71
You create a parent entity and a child entity. The parent entity has a 1:N relationship with the child entity.
You need to ensure that when the owner changes on the parent record that all child records are assigned to the new owner.
You need to configure the relationship behavior type.
What should you use?
- A. Referential, Restrict Delete
- B. Referential
- C. Parental
- D. Restrict
Answer: C
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-and-edit-1n-relationships#relationship-behavior A parental table relationship is any 1:N table relationship where one of the cascading options in the Parental column of the following table is true.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/data-platform/create-edit-entity-relationships
NEW QUESTION # 72
You need to design the resort portal's email registration process.
Which solutions should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 73
......
Earning the PL-200 certification can open up new career opportunities for individuals, as it demonstrates their proficiency in using the Power Platform to deliver innovative solutions. Functional consultants are in high demand, and Microsoft's Power Platform is rapidly gaining popularity among businesses looking to streamline their operations and improve efficiency. By passing the PL-200 exam, individuals can demonstrate their value to potential employers and position themselves as experts in this fast-growing field.
Books for Self-study
At the same time, don't forget that books and study guides always remain reliable tools for preparing for important tests. In the case of studying for Microsoft PL-200, you should only use up-to-date and verified materials that are available to everyone on third-party resources.
- Microsoft Power Platform Functional Consultant: PL-200 Exam Guide: Learn how to customize and configure Microsoft Power Platform and prepare for the PL-200 exam by Julian Sharp
The author of this book is a Dynamics 365 solutions architect and Microsoft Business Applications MVP with years of experience. Therefore, only an expert like Julian Sharp can reveal all the secrets regarding Power Platform tools and the Microsoft 365 ecosystem. This study guide is updated and contains only the most current information. In this way, readers can learn how to design applications according to client needs, use multiple data sources to create apps, and how to integrate them into the Microsoft ecosystem. Moreover, this edition includes self-assessment questions, mock tests, and in-depth coverage of each concept, which will help each candidate write the final test with ease.
- Microsoft Power Platform Functional Consultant – (PL-200) by Saransh Paliwal
This reference guide is an excellent tool for repeating and reinforcing the skills you already have. Every candidate can use this book as supplemental material that concisely covers all of the exam objectives. Thus, you can order it on Amazon's website in Kindle format and thereby greatly increase your chances of getting the results you want.
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