Easily To Pass New CIS-ITSM Verified & Correct Answers [Sep 07, 2022
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Scope
This certificate verifies the fundamental knowledge to become a development consultant ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.
Brief Details
Following are the quick details related to the CIS-ITSM Certification Exam
Exam Code: ServiceNow CIS-ITSM Certification Exam
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Exam Price: $150 (USD)
Exam type: Multiple Choice Questions
Number of Questions: 65 Questions
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
NEW QUESTION 159
How will the system behave if "com.snc.incident.autoclose.based on.resolved_at" property was set to No?
- A. The auto-closure feature will be disabled for incidents created in the future but will remain enabled for existing incidents.
- B. The auto-closure feature will be disabled.
- C. The auto-closure feature will run based on the resolution date.
- D. The auto-closure feature will run based on the updated date.
Answer: D
NEW QUESTION 160
Which script include should be modified in order to impose limits when moving a problem task from one state to another?
- A. ProblemTaskStateUtils
- B. ProblemTaskUtils
- C. ProblemTaskState
- D. ProblemTaskChangeState
Answer: A
NEW QUESTION 161
Which integration point is more suitable for integrations with other business systems?
- A. None of the listed answers
- B. Remote Agent
- C. Platform web service
- D. Event Management
Answer: C
NEW QUESTION 162
A custom Visualforce controller calls the ApexPages.addMessage() method, but no messages are rendering on the page.
Which component should be added to the Visualforce page to display the message?
<apex:message for="info"/>
- A.
- B. <apex:pageMessages />
- C. <apex:facet name="messages" />
- D. <apex:pageMessage severity="info" />
Answer: B
NEW QUESTION 163
What is the module that is used to navigate to CI Relationships?
- A. Configuration > Relationships
- B. None of the listed answers
- C. CMDB > CI Relationships
- D. Configuration > CI Relationships
Answer: B
Explanation:
Explanation
There is no table that links to the CI Relationship data. You can access the table directly by typing
"cmdb_rel_ci.list" in the filter navigator.
NEW QUESTION 164
The "Assigned to me" button will validate if the current user is a member of the Assignment Group.
- A. False
- B. True
Answer: A
Explanation:
Explanation
No such validation is done in the OOTB implementation.
NEW QUESTION 165
Which of the following roles can delete cart layout?
- A. None of the listed answers
- B. catalog_admin
- C. catalog_editor
- D. catalog_manager
Answer: A
Explanation:
Nobody can delete cart layout.
NEW QUESTION 166
Inbound Actions can be configured to enable creating or updating incidents.
- A. True
- B. False
Answer: A
NEW QUESTION 167
Which of the following can be used as a 'non-code' alternative for some Catalog Client Scripts to populate data on an Item?
- A. Catalog UI Policy
- B. Variable Set
- C. Catalog Client Script
- D. Catalog Data Lookup
Answer: D
NEW QUESTION 168
Database views must be used to report on Catalog Item Variables.
- A. False
- B. True
Answer: A
NEW QUESTION 169
When implementing ServiceNow, deleting demo data and populating foundation data is often the first step.
- A. True
- B. False
Answer: A
NEW QUESTION 170
Some Performance Analytics functionality for incident management is available in the baseline instance but Performance Analytics Premium license should be purchased.
- A. False
- B. True
Answer: A
Explanation:
No additional license is needed for this performance analytics functionality.
NEW QUESTION 171
Recently a Salesforce org's integration failed because it exceeded the number of allowed API calls in a
24-hour period. The integration handles a near real-time, complex insertion of data into Salesforce.
The flow of data is as follows:
* The integration looks up Contact records with a given email address and, if found, the integration adds a Task to the first matching Contact it finds.
* If a match is not found, the integration looks up Lead records with a given email address and, if found, the integration adds a Task to the first matching Lead it finds.
* If a match is not found, the integration will create a Lead and a Task for that newly created Lead.
What is one way in which the integration can stay near real-time, but not exceed the number of allowed API calls in a 24-hour period?
- A. Use the REST API as well as the SOAP API to effectively double the API calls allowed in a 24-hour period.
- B. Create an Inbound Message that, using Flow, can do all of the logic the integration code was doing.
- C. Create several Apex InboundEmailHandlers to accept calls from the third-party system, thus bypassing the API limits.
- D. Write a custom Apex web service that, given an email address, does all of the logic the integration code was doing.
Answer: C
NEW QUESTION 172
When evaluating change request states in a script include, which is the preferred method for referencing a state?
- A. Use the .getDisplayValue function to retrieve the State field value
- B. Use the g_form.getValue function to retrieve the State field value
- C. Use the state name constant, such as ChangeRequestStateHandler.SCHEDULED
- D. Use the State field value, such as -2
Answer: C
Explanation:
Explanation
The Change Management process flow is displayed in the Process Flow Formatter at the top of the Change Request form. If a new state is added or the label for a Change type is to be changed, the Process Flow must be updated.
ChangeRequestStateHandler* includes:
* Constants to use when referring to Change States within code.
* Functions such as isNext, moveTo, canMoveTo, canMoveFrom, getNextStates, getStateName, getStateValue, isOnHold.
NEW QUESTION 173 
The test method above calls a web service that updates an external system with Account information and sets the Account's Integration_Updated__c checkbox to True when it completes. The test fails to execute and exits with an error: "Methods defined as TestMethod do not support Web service callouts." What is the optimal way to fix this?
- A. Add if (!Test.isRunningTest()) around CalloutUtil.sendAccountUpdate.
- B. Add Test.startTest() before and Test.stopTest() after CalloutUtil.sendAccountUpdate.
- C. Add Test.startTest() and Test.setMock before and Test.stopTest() after CalloutUtil.sendAccountUpdate.
- D. Add Test.startTest() before and Test.setMock and Test.stopTest() after CalloutUtil.sendAccountUpdate.
Answer: A
NEW QUESTION 174
Which of the following tables is used to store knowledge articles?
- A. kb_knowledge_article
- B. None of the listed answers
- C. kb_article
- D. kb_knowledge
Answer: D
NEW QUESTION 175
Which one of the following workshops identifies the technical requirements for implementation?
- A. Implementation workshop
- B. Process workshop
- C. Technical workshop
- D. Roadmap workshop
Answer: C
NEW QUESTION 176
Which of the following statements is true when an incident has several child incidents?
- A. Updates to State, Comments, Work Notes, and Resolution Code are reflected in child incidents.
- B. All updates to child incidents are reflected in the parent incident.
- C. All updates to parent incident are reflected in child incidents.
- D. No updates are synchronized between parent and child incidents.
Answer: A
NEW QUESTION 177
For each Requested Item, a _________ enables the approval and delivery of that Item.
- A. Workflow
- B. User Criteria
- C. Work Order
- D. Catalog Item
Answer: A
NEW QUESTION 178
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