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Apple Desktop Service Certification Sample Questions:

1. An eMac has no video, but powers on with a normal startup chime, and normal startup sounds from the hard drive. Which of the following steps should you try next?

A) Replace the eMac logic board.
B) Replace the eMac Display/Analog Assembly.
C) Update the eMac's firmware.
D) Connect a known-good VGA display to the eMac.

2. What is the function of the PMU in an Apple desktop computer?

A) The PMU manages the amount of virtual memory used.
B) The PMU manages all communication with attached peripherals.
C) The PMU controls the speed of the hard drive.
D) The PMU controls all aspects of power flow.

3. Which part or parts of an eMac should NOT be touched until after the display is disconnected from its power source and the CRT is properly discharged? SELECT ALL THAT APPLY

A) Yoke cable/connector
B) Flyback transformer
C) Front of CRT display
D) Yoke assembly
E) Anode aperture
F) Outer plastic housing

4. When would component isolation be useful?

A) Before trying quick fixes.
B) Before asking probing questions.
C) After escalating the issue.
D) After verifying the repair.

5. What is the first step to take if you have an iMac G5 that constantly ejects any CD / DVD that is inserted?

A) Disconnect all peripheral devices, especially the mouse.
B) Replace the logic board.
C) Replace the optical drive cable.
D) Replace the optical drive.

Solutions: