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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed? (Choose two.)

A) Secondary VoiceMail Pro Server installed on the network
B) License for the secondary VoiceMail Pro Server
C) Primary Server IP Address configured on the secondary server
D) Backup Server IP Address configured on IP Office

2. What does "IMAP support" mean in the IP Office UMS service?

A) All messages are forwarded to my email account and deleted on my phone.
B) I can receive voicemail messages to my Outlook, Outlook Express and/or Lotus Notes programs running on my PC.
C) I can receive voicemail messages only using MS Outlook.
D) I can see/listen to voicemail messages by Web browser.
E) A message against new voicemail is sent to my email account. I can listen to it by dialing my phone number.

3. The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The phone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?

A) The phone display message cannot be changed. The prompt is recordable by user by phone but cannot use a .wav file.
B) The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone but cannot use a .wav file.
C) The phone display message cannot be changed. The prompt is recordable by user by phone or you can use a .wav file.
D) The phone display message cannot be changed. The prompt is not recordable by user.
E) The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone or you can use a .wav file.

4. A customer has an IP500 with a single PRI on their system for inbound and outbound calls. They report they are losing calls intermittently during the day. Which two applications can be used to capture the problem? (Choose two.)

A) Manager TFTP log
B) System Status
C) Call Status
D) System Monitor
E) Phone Manager

5. Call routing in a multi-site SCN solution needs careful planning to prevent which three?
(Choose three.)

A) Calls are not tromboned.
B) Trunk ports are not over-subscribed.
C) VCM resources are not over-subscribed.
D) VMPro ports are not over-subscribed.
E) ACD routes are not compromised.

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