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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche Aussage zur Praxis der „Change Enablement“-Praxis ist RICHTIG?

A) Normale Änderungen werden durch die Erstellung einer Änderungsanforderung ausgelöst, die manuell oder automatisiert erstellt werden kann.
B) Für Standardänderungen sollte es eine separate Änderungsautorität geben, die leitende Manager umfasst, die die damit verbundenen Risiken verstehen
C) Die Bewertung und Genehmigung normaler Änderungen sollte beschleunigt werden, um sicherzustellen, dass sie schnell umgesetzt werden können
D) Standardänderungen sind solche, die nach einem Standardprozess geplant, bewertet und genehmigt werden müssen

2. Was wird am wahrscheinlichsten als Serviceanfrage behandelt?

A) Die Implementierung eines Workarounds
B) Bereitstellung eines virtuellen Servers für ein Entwicklungsteam
C) Verwalten einer Dienstunterbrechung
D) Eine Notfalländerung zum Anwenden eines Sicherheitspatches

3. Ordnen Sie die folgenden Schritte des Software-Lebenszyklus in der richtigen Reihenfolge an.
1. In den Ruhestand gehen
2. Test
3. Bedienen
4. Bereitstellen
5. Ideenfindung
6. Entwickeln
7. Gestaltung

A) Außer Betrieb nehmen, testen, betreiben, bereitstellen, Ideenfindung, entwickeln, entwerfen
B) Ideenfindung, Testen, Entwickeln, Bereitstellen, Entwerfen, Betreiben, Außerbetriebnehmen
C) Ideenfindung, Design, Entwicklung, Bereitstellung, Test, Betrieb, Außerbetriebnahme
D) Keines der oben genannten

4. Welche Praxis hat einen starken Einfluss auf die Benutzererfahrung und Wahrnehmung des Dienstanbieters?

A) Aktivierung ändern
B) Lieferantenmanagement
C) Servicedesk
D) Service-Level-Management

5. Welcher Prozess ist dafür verantwortlich, genaue Informationen zu allen Diensten bereitzustellen und zu pflegen?
Übergang oder Übergang in die Lebensumgebung?

A) Servicekapazitätsmanagement
B) Servicekatalogverwaltung
C) Service-Portfolio-Management
D) Service Level Management

Solutions: