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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order'

A) Create a new Work Order Line Item for each site visit.
B) Create a new Child Work Order for each site visit.
C) Create a new Product Consumed for each site visit.
D) Create a new Service Appointment for each site visit.

2. Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.
Which three data elements should a Consultant recommend tracking to support these requirements?
Choose 3 answers

A) Mobile Locations
B) Warehouse Locations
C) Products Required
D) Products Consumed
E) Inventory

3. Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until several parts need service before requesting a Technician come on-site to save money on servicecharges.
How should a Consultant configure Salesforce Field
Service to track the work performed?

A) Create aWork Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
B) Create a Work Order and Work Order Line Item for each Asset being serviced.
C) Create a Work Type to automatically create relevant line items for each Asset.
D) Create a Work Type and Work Order for each Asset being serviced.

4. Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?

A) Create a quick action on the work order to search the Knowledge base.
B) Update the Service Appointment page layout to include the Articles related list.
C) Attach the relevant articlesto the work order or work order line items.
D) Add the Knowledge Lightning component to the Field Service mobile app.

5. Universal Containers (UC) is rolling out InventoryManagement to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?

A) Add Products to the ProductsRequired Related List on the Asset object.
B) Add Products to the Work Order Products Related List on the Asset object.
C) Add Products to the Work Order Products Related Liston the Work Type object.
D) Add Products to the Products Required Related List on the Work Type object.

Solutions: