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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Topic 2: Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Topic 3: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Topic 4: Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Topic 5: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Topic 6: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Topic 7: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Topic 8: Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Topic 9: Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
SAP Certified - SAP Field Service Management Sample Questions:
1. Which of the following features are part of company configuration?
There are four correct answers.
A) Password policy
B) Service workflows
C) Admin policy groups
D) Company settings
E) Custom translations
F) Screen configuration
2. Dispatchers can use the Windows mobile app for things like planning and dispatching. True or false?
Choose the correct answer.
A) True
B) False
3. What does the Transformation Preparation Service aim to bridge?
Choose the correct answer.
A) IT and HR integration
B) Customer satisfaction levels
C) Vision and execution
D) Marketing and sales process
4. What is the most common way to create master data in FSM?
Choose the correct answer.
A) By integration with back-end systems
B) Manual creation in the Master Data module
C) By bulk upload with the Data Loader
5. In which cases can assignment duration prediction be used?
There are two correct answers.
A) When creating efforts
B) When using best matching technician
C) When using the planning widget
D) When doing manual scheduling
Solutions:
| Question # 1 Answer: B,D,E,F | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: B,C |
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