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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. What is the impact of routing a call to a non-agent phone in the Cisco Unified Contact Center Enterprise solution?

A) Cisco Unified Contact Center Enterprise no longer tracks the call for reporting.
B) Cisco Unified Contact Center Enterprise does not record the transfer number dialed.
C) The call cannot be transferred or conferenced back to an agent.
D) Cisco Unified Contact Center Enterprise reports the call as abandoned in the skill group.

2. When using the Cisco Unified Outbound Option SIP Dialer 8.0(x), which statement is untrue?

A) SIP Phones must be configured in Cisco Unified Communications Manager for each dialer port.
B) Call progress analysis is performed in the Cisco IOS Voice Gateway, not the dialer.
C) No physical reservation call is used to reserve the agent for the outbound contact.
D) Mobile agents must use the nailed-up connection option.

3. Which Cisco Unified IP phone model is incompatible with Cisco Unified Communications Manager Silent Monitoring 8.0(x)?

A) IP Communicator 8.0(x)
B) 9971
C) 8961
D) 7970
E) 6921

4. With the Cisco Unified Contact Center Enterprise Outbound Option 8.0, how many dialer ports are supported per SIP Dialer?

A) 3000
B) 1500
C) 96
D) 192

5. Which table name is not used as part of the Cisco Unified Contact Center Enterprise 8.0(x) 15minute reporting model?

A) Router_Interval
B) Dialer_Interval
C) Agent_Interval
D) Agent_Skill_Group_Interval
E) Call_Type_SG_Interval

Solutions: