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Avaya Workforce Engagement Support Certified Sample Questions:

1. Whichstatementdescribes a part of the Avaya Workforce Engagement server validation process?

A) The SR validator compares the current installation and configuration to the requeriment file for that server
B) All server validation information is maintained on a separate logging server
C) The server group and server type are automatically detected by the SR Validator
D) The SR validator attempts to fix any issues it finds

2. Which two statements about Enterprise Manager (EM) features are true? (Choose two)

A) User access is through the system Management desktop applications
B) It eliminates duplicate configuration if shares data
C) It is browser-based interface
D) It allows application-level functionality configuration

3. When setting up voice recording,whichstatement describes the purpose of member groups?

A) It creates groups of extensions for management purposes and defines the type of recording for your particularenvironment
B) It enables the translation of recorded events from third-Paty systems
C) It specifies the actual extensions in use in your system, and associates them with the data source
D) It maps employees to extensions and data sources

4. A technician is configuring the recorder Integration Service in Recorder Manager to allow the recorder to communicate with the switch Which statement is true about CTI adapter?

A) There is just one CTI adapter per data source
B) There is just one CTI adapter per system
C) CTI adapter is required to receive call signalling and meta data from the
D) CTI adapter is not necessary for Integration Service

5. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) Coaching
B) Interactions
C) eLearning
D) Wfm

Solutions: