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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Project Delivery and Implementation | 15% | - Implementation lifecycle and planning - Performance and scalability - Solution deployment and operations |
| Topic 2: Customer Data and Governance | 15% | - Customer data management and identity - Compliance and data privacy - Data analytics and insights |
| Topic 3: Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
| Topic 4: Integration and Extensibility | 25% | - SAP Business Technology Platform (BTP) integration - Extensibility options and best practices - SAP Integration Suite - Data flow and system connectivity |
| Topic 5: Solution Architecture Fundamentals | 15% | - Customer Experience strategy and design - Architecture principles and methodologies |
| Topic 6: SAP Customer Experience Portfolio Overview | 20% | - SAP Marketing Cloud / Emarsys - SAP Commerce Cloud - SAP Customer Data Cloud - SAP Service Cloud - SAP Sales Cloud |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Which of the following business values can be leveraged by the Design to Operate end-to-end process?
Note: There are 3 correct answers to this question.
- A. Efficient procurement of components to build subassemblies
- B. Increase revenue from new products
- C. Ability to manage and track inbound deliveries
- D. Reduce compliance costs and recalls
- E. Accelerate time to market
Correct Answer: A,C,E 🗳️
What can you do with SAP Event Mesh?
Note: There are 2 correct answers to this question.
- A. Enable synchronous point-to-point integration.
- B. Integrate and extend SAP back ends and business applications inside and beyond the SAP ecosystem.
- C. Run prepackaged integration flows for A2A communication.
- D. Increase flexibility and scalability with the loose coupling provided.
Correct Answer: B,D 🗳️
What types of technology is SAP Marketing Cloud based on for integrations?
Note: There are 2 correct answers to this question.
- A. OData
- B. RFC
- C. SLT
- D. SOAP
Correct Answer: A,D 🗳️
Which of the following are key features of SAP Customer Identity and Access Management for B2B solutions exclusively?
Note: There are 3 correct answers to this question.
- A. Identity management
- B. Policy-based access control
- C. Access management
- D. Delegated administration
- E. Organizational management
Correct Answer: B,D,E 🗳️
Which automation program types are available in SAP Emarsys Customer Engagement? Note: There are 3 correct answers to this question.
- A. Tactics
- B. Contact
- C. Interactions
- D. Channel Updates
- E. Automation Center
Correct Answer: A,C,E 🗳️
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