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Salesforce EEB-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Email Marketing Fundamentals | - Email send types and delivery basics - Subscriber and list management - Email content creation with Content Builder |
| Automation and Journeys | - Automation Studio workflows - Journey Builder fundamentals |
| Data Management | - Data Extensions and data modeling concepts - Import methods and data hygiene |
| Subscriber Engagement and Segmentation | - Preference management and unsubscribes - Segmentation techniques |
| Tracking and Reporting | - Email tracking and performance metrics - Campaign reporting and insights |
Salesforce Essentials for Marketing Cloud Email Marketers Sample Questions:
1. The marketing team at Northern Trail Outfitters observed a bounce rate of 23% for their last email send.
Which best practice should they follow to uphold their sender reputation?
A) Nothing - bounce rates up to 30% are acceptable.
B) Continue monitoring the bounce rate for changes.
C) Remove the bounced addresses before the next send.
2. The data team at Northern Trail Outfitters wants to send a daily report of all subscribers emailed in the last 24 hours to their Enhanced FTP Export folder. The file should contain unique email addresses.
At a minimum, which activities should be configured in Automation Studio to meet their requirements?
A) Filter, Data Extract, File Transfer
B) SQL Query, Data Extract, File Transfer
C) SQL Query, Filter, Data Extract
3. Northern Trail Outfitters (NTO) is launching a post-purchase campaign that email customers to ask for feedback on their most recent shopping experience.
What should the NTO marketing team include in the email design to encourage a high response rate?
A) An all-to-action button that links to the feedback form
B) A Salesforce Survey block called in by an AMP script function
C) An Interactive Email Form that links to a confirmation page
4. Northern trail Outfitters (NTO) is designing a journey for its platinum loyalty members. There are more than 2 million NTO loyalty but 100,000 of them qualify as Platinum. NTO stores all loyalty member information in a single data extension.
What is the optimal segmentation process that NTO should use to ensure only Platinum members receive the journey emails?
A) Use Filter Contacts criteria in the journey entry source.
B) Use Automation Studio to query a population into a data extension.
C) Use a Decision Split activity on the journey canvas.
5. The data team at Northern Trail Outfitters (NTO) has configured a data extension that contains all customer transactions within the last 90 days. NTO's marketing team would like to target customers who have purchased a camping tent or foldout camper in the last week; however, for this campaign, they would like to exclude anyone who has a 'silver status.
Which three tools should be used to segment this data?
A) SQL Query, Filter Definition, Journey Builder Entry Source
B) SQL Query, Decision Split, Data Designer
C) Journey Builder Entry Source, Filter Definition, Segment Builder
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A |






