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Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Networking and Integration | - VoIP protocols and QoS considerations - SIP trunking and PSTN connectivity |
| Topic 2: SME Communications Solutions Overview | - Avaya SME portfolio architecture and components - IP Office and SMB communication fundamentals |
| Topic 3: Installation and Configuration | - Endpoint configuration and user provisioning - System deployment and initial setup |
| Topic 4: Maintenance and Troubleshooting | - Fault isolation and diagnostics - System upgrades and patch management |
| Topic 5: Advanced Features and Applications | - Contact handling and call routing - Voicemail and unified messaging |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. A customer currently runs a dedicated TFTP server on their network and does not want the Manager Application TFTP interfering with all of the other requests. How can this be disabled within the Manager application?
A) File > Preferences > Preferences Tab > Uncheck Enable BootP and TFTP Server
B) File > Advanced > Discovery > Uncheck Enable TFTP Server
C) File > Advanced > Change Mode > Disable TFTP Server
D) File > Preferences > Discovery Tab > Uncheck Enable BootP and TFTP Server
2. Which three choices must be verified as part of a site survey? (Choose three.)
A) existing call volumes, service providers, and costs
B) corporate strategy for disaster recovery
C) network readiness and capacity to support VoIP
D) servers, OS, desktop applications, firewalls, and routers
E) infrastructure, cabling, and environmental
3. A customer is requesting space required for an IP500 and expansion modules. IT says that they have 12U space (2U = 73mm / 2.9") available in their rack. 35 DS phones and 30 analog phones are required. The customer also has one analog trunk. In case of power failure, one analog phone has to ring. The VMPRO server takes 4U space on the rack. What is the minimum space required for the IP Office?
A) 12U
B) 2U
C) 6U
D) 8U
4. Which three are required to get UMS working on a client PC? (Choose three.)
A) VoiceMail Pro installed with the UMS option loaded on a server
B) UMS Client application installed on the user's PC
C) MAPI Profile installed and configured on the VoiceMail Pro server
D) UMS Web Service is enabled on the User Profile in the configuration
E) a compatible Internet browser
5. When considering upgrading an IP Office to a new software version, which four should be considered before upgrading? (Choose three.)
A) Phones may need to be upgraded increasing downtime.
B) Telephone and system features may have changed between loads.
C) Hardware may not be compatible with the new version of IP Office.
D) Older IP Office applications may not be supported.
E) All licenses will need to be renewed.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C,D,E | Question # 3 Answer: C | Question # 4 Answer: A,C,E | Question # 5 Answer: B,C,D |






