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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. Myco, a telecom company, has recently implemented Pega Customer Decision Hub. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities.
What artifact do you configure to translate the traditional segments used to identify the target audience?

A) Contact policies
B) Segmentation
C) Audience
D) Engagement policies and Arbitration

2. The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.

The details of the shoes are provided in the following table:

According to the decision strategy, what is the output of component in the blank space highlighted in red?

A) Reebok, Puma, Adidas, Nike
B) Nike, Adidas, Puma, Reebok
C) Reebok
D) Nike

3. U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.

Which property allows you to use the risk segment computed by the decision table in the decision strategy?

A) pxOutcome
B) pxRiskSegment
C) pxResu/t
D) pxSegment

4. As a decisioning consultant, you advise the board on the business issues for which they must use the Next-Best-Action strategy.
Which three business issues do you recommend? (Choose Three)

A) Service
B) Resource Planning
C) Accounting
D) Collections
E) Retention

5. When a customer is offered an action that they already accepted, this is because_________.

A) the customer intent was captured incorrectly
B) the strategy is not customized to exclude previously accepted offers
C) there are no suppression rules defined
D) the actions are filtered based on eligibility

Solutions: