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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which one of the following includes four stages called Plan, Do, Check and Act?

A) The seven-step improvement process
B) The service lifecycle
C) The Deming Cycle
D) The continual service improvement approach

2. What is the primary focus of business capacity management?

A) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
B) Review of all capacity supplier agreements and underpinning contracts with supplier management
C) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
D) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

3. Which of the following are reasons why ITIL is successful?
1.ITIL is vendor neutral
2.It does not prescribe actions
3.ITIL represents best practice

A) 1 and 3 only
B) All of the above
C) 1 and 2 only
D) 2 and 3 only

4. At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

A) Service operation: IT operations management
B) Service transition: Plan and prepare for deployment
C) Service strategy: Develop the offerings
D) Service design: Design the processes

5. Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

A) Service transition
B) Continual service improvement
C) Service operation
D) Service strategy

Solutions: