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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following are functions of custom report creation in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Custom reports creation is supported with a guided procedure
B) Custom calculated key figures are allowed
C) Custom reports can be created by sales employees
D) Custom reports require new data sources
E) Variable selection is possible

2. You need to maintain an installed base
How can you prevented from selecting it in a ticket while you make these changes?

A) Add new inactivate item to the structure of the installed base
B) Use an action to block the installed base if it is activate.
C) Keep the installed base in the "in preparation" status
D) Download the installed base for offline editing

3. When a user creates service tickets, what product type is supported for determining the warranty?

A) List product
B) Entitlement product
C) Individual product
D) Registered product

4. Which of the following data formats is used for authentication in SAP Employee Central Service Center?

A) OpenlD2.0
B) SPNEGO
C) X 509
D) SAML

5. What date type is used in a Date Profile to determine the start of the warranty?

A) Requested date
B) Reference date
C) Due date
D) Creation date

Solutions: