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IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. A process owner needs to monitor the performance of multiple processes in the aggregate. What should the program manager plan on developing first to satisfy this requirement?

A) A report
B) Key Performance Indicators (KPIs)
C) Service Level Agreements (SLAs)
D) Scoreboards

2. The BPM validation process is the first time BPM project for the development team. At the project launch meeting, the functional requirements for the project are requested by the developers and administrator. The program manager reminds the team that functional requirements are typically documented during a specific phase in the BPM life cycle. When are the functional requirements for the process documented?

A) Process identification
B) Process simulation
C) Process discovery
D) Process optimization

3. A program manager is advising a new client who has begun analyzing process projects to determine which ones should be selected for their first BPM projects. The client presents the diagram below visualizing the projects in terms of their cost/complexity and the value to the company.

What should the program manager advise the client?

A) Redo the business value analysis to ensure customer satisfaction was included.
B) Consider appetite for BPM as a third axis in this analysis.
C) Immediately pursue projects in the B quadrant because of their high value.
D) Remove projects in C quadrant from the inventory because of high complexity and low value.

4. In the Playback 0 review session, the executive sponsor for BPM suggested adding a requirement to the business process not previously articulated. The executive sponsor would like to see the business requirement implemented by the next playback validation session. How should the program manager handle the previously unknown business requirement?

A) Find the best time in the development effort when resources are available to insert the business requirement implementation.
B) Validate user story with process owner and schedule for a later iteration.
C) Explain to the executive sponsor that the requirement will be implemented in the next iteration.
D) Proceed with Playback 1 and include the new requirement in the set of requirements for the development phase.

Solutions: