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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

Question 1

When setting up a Loyalty Program what is one of the ways a company can measure member engagement with the Loyalty Program?

A. Transaction Journals
B. Analytics Studio
C. Benefits types
D. Qualifying Currency

Question 2

The Loyalty Program Manager at Northern Trail Outfitters (NTO) has defined a new Promotion in Salesforce Loyalty Management. NTO would like to communicate this new Promotion with its eligible members.
Which two integrated Salesforce applications can facilitate this com

A. Salesforce Cloud Intelligence
B. Salesforce Customer Data Platform
C. Salesforce Field Service Lightning
D. Salesforce Marketing Cloud

Question 3

What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?

A. Create Schedule-Triggered Flow that to be executed every night This flow will scan the expired reset Period at the Group Level and rese the points using the out-of-the-box Reset point flow action
B. Develop an Apex Time Trigger to scan all Member Currencies and reset Qualifying points every time a reset period has expire
C. Use the out-of-the-box 'Reset Qualifying Points" data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow.
D. The reset period is defined at the Tier Group level; Loyalty Management will automatically process it every night to ensure efficient point calculation

Question 4

A Loyalty Manager would like to set up an email-send process in Salesforce Marketing Cloud (SMC) that needs to inform the member via email immediately once a tier change has been applied. The company is using Marketing Cloud Connect.
A solution was proposed to draft a design using a journey process to send the notification email and a new custom object named "Member TierUpdate_ c" that stores the members that are qualified for a tier upgrade.
Which data source options within the journey should a Consultant use to fulfill this design?

A. "Salesforce Data" as the Entry Source, "Loyalty ProgramMember" object as the datasource
B. "Salesforce Data" as the Entry Source, "Contact" object as the data-source
C. "Data-Extension" as the Entry Source, "LoyaltyProgramTier"
D. "Salesforce Data" as the Entry Source, "LoyaltyMember Tier"

Question 5

In which two scenarios should an Administrator use member engagement attributes?

A. Member is eligible for 'Bonus days" if the member constantly speeds more than $500 each month for a year.
B. Member enrolls in "welcome aboard" promotion for free surprise gift every quarter.
C. Member buys apparel online and gets 400 bonus points if the member belongs to Gold Tier only.
D. Member attends three trainings between March 1st and April 30th to get 200 bonus points.

Solutions: