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Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Design and Architect Contact Center Solutions | - Discovery and requirements gathering
|
Avaya Aura® Contact Center Solution Design Sample Questions:
An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.
Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?
- A. Context Store
- B. Engagement Designer
- C. Co-Browsing
- D. Work Assignment
Correct Answer: A 🗳️
A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?
- A. The salaries of the executives In the meeting
- B. The design diagram for discussion with customer
- C. The model numbers of the existing contact center equipment
- D. The Avaya solutions and services Avaya could offer
Correct Answer: C 🗳️
Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?
- A. Avaya Professional Services
- B. Avaya Support
- C. Avaya Development team
- D. Avaya technical staff
Correct Answer: C 🗳️
There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)
- A. The proposal value Is obvious, so It is not discussed.
- B. Avaya can deliver what has been promised.
- C. Avaya solution Is technologically better or equivalent to other proposals but less expensive.
- D. The executive summary section of the proposal highlights the solution features.
Correct Answer: A,C 🗳️
AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.
Which solution would meet AMR's requirements?
- A. Web Chat Snap-In
- B. Context Store Snap-In
- C. Co-Browsing Snap-In
- D. Presence Snap-In
Correct Answer: A 🗳️
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