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Avaya 2M00001A Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Contact Center Solutions for IP Office Overview | - Benefits and positioning - Architecture and components |
| Topic 2: Installation, Support and Maintenance Basics | - Installation and commissioning basics - Support and maintenance overview |
| Topic 3: Solution Sales Knowledge | - Basic call flow and reporting - Customer pain points and solution mapping |
Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:
Which are four objection types that one may encounter when speaking to prospects? (Select four.)
- A. Budget Objections
- B. Category Objections
- C. Integration Objections
- D. Core Platform Objections
- E. Competitive Price Objections
Correct Answer: A,B,C,D 🗳️
If a customer answers yes to the question: "Is your primary contact center need voice communications, with multichannel capabilities desirable?" Which solution should you guide them toward?
- A. Avaya Contact Center select
- B. Avaya IP Office Contact Center
- C. Avaya Outbound Contact Express
Correct Answer: B 🗳️
HOTSPOT
Match the customer value proposition on the left to the message type on the right. (For each customer value proposition, select the corresponding message type from the drop-down list.)
Correct Answer:
Which are four Avaya Proof Points that can help you support why Avaya is the right company with which to do business? (Select four.)
- A. Avaya has more than 375.000 Avaya IP Office systems deployed in businesses worldwide, for more than a decade of experience and customer feedback to guide development.
- B. Avaya multichannel capabilities, agent productivity tools, and end-to-end portfolio of fit for purpose applications outperform competitors.
- C. Avaya is the market leader In customer experience management and contact center solutions, with more than 50,000 deployments supporting 6 million agents.
- D. Avaya always comes in with the lowest price tag for all their contact center solutions.
- E. Avaya offers complete solutions for midsize businesses - built on its proven IP Office software platform - rich unified communications, video collaboration, contact center, and more.
Correct Answer: B,C,D,E 🗳️
Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)
- A. They can be deployable in hours instead of days
- B. They are priced for midsize businesses
- C. They offer flexible deployments - using either a dedicated server or running within a virtualized environment
- D. They offer callers an option to provide feedback at the end of their call
Correct Answer: B,C,D 🗳️
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