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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Digital Customer Service application configuration settings in json.cfg include which four options?

A) Default communication preferences
B) Default timezone
C) Default chat channel preferences
D) Service request links
E) Knowledge management article links
F) Product and category filtering
G) Knowledge management language locales
H) Default notification preferences

2. Identify the sequence of steps you must follow to disable the Service Communication channels.

A) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
B) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
C) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
D) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
E) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"

3. Which two steps are needed to create a new business object in Digital Customer Service?

A) Assign the new business object to a page.
B) Assign the new business object to a new component.
C) Map a Visual Builder Cloud Service business object to the object API.
D) Assign object access roles to an administrative user.

4. Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A) Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
B) Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
C) Do not choose any optional criteria columns.
D) Choose all optional result columns.

5. Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A) DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
B) VBCS is a visual development tool for creating applications in DCS.
C) DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
D) DCS is a visual development tool for creating applications in VBCS.

Solutions: