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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Which two options are true about reporting on milestones?

A) No standard reports onmilestones are provided.
B) An as-delivered SLA Infolet shows near-overdue and overdue milestones.
C) Administrator-defined milestone data is not included in Analytics.
D) Milestone reporting is performed via the CRM Service Request Real-Time subject area.

2. Select the correct procedure to enable the Audit History tab for Service Requests.

A) Sign in to Engagement Cloud as anadministrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
B) Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under
"Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the"Filters" tab, choose an available field, add the desired filter, and add the filter to the
"Active Filters" list.Save the configuration.
C) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
D) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top ofthe page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.

3. Your client has noticed that inbound emails from customers are not creating or updatingservice requests.
Which step should they perform to automate it?

A) Adjust the inbound message filters.
B) Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
C) Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
D) Adjust permissions on all customer's profiles.

4. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A) Add the Product object to your DCS application.
B) Add images as the productimage will not be pulled from Engagement Cloud.
C) Configure products groups and product items in Engagement Cloud.
D) Add product ID(s) to the database component.

5. Select three correct limits and restrictions when importing data from a file.

A) Both create and update operations are available for imported records.
B) By default, the import starts immediately after itis activated.
C) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
D) If the valuesin the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
E) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

Solutions: