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- When an organization hiring or promotion an employee, then the decision is made by human resources. Now while Candidate may have an IT background, they do their decisions in a way that takes into record many different factors. One thing is candidates have formal credentials, such as the Windows 7 Enterprise Desktop Support Technician.
- If the Candidate has the desire to move up to a higher-paying position in an organization. This certification will help as always.
- A candidate might have incredible IT skills. Employers that do the hiring need to make decisions based on limited information and as it always. When they view the official Microsoft Windows 7 Enterprise Desktop Support Technician certification, they can be guaranteed that a candidate has achieved a certain level of competence.
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What is Microsoft 70-685 Exam
Exam 70-685 is intended for those who will support end users running the Windows 7 operating system in a corporate environment. Candidate must have skills using applications added in the Windows 7 operating system, such as productivity applications used in a corporate environment and Microsoft Office applications. You should be able to fix operating system problems on the phone, by email, by logging in to a remote end-user system, or by visiting an end-user desktop. You will also need to have a working knowledge of how it works in an Active Directory domain environment. After you pass exam 70-685: Pro: Windows 7, Corporate Office Technical Support, you meet the requirements for Microsoft Certified IT Professional (MCITP): Corporate Office Support Technician 7.
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Duration, language, and format of Microsoft 70-685 Exam
- Passing score: 70%
- Number of Questions: 40-60
- Language: English, German, Japanese
- Length of examination: 150 mins
- Format: Multiple choices, multiple answers
Reference: https://www.microsoft.com/en-us/learning/exam-70-685.aspx
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Microsoft 070-685 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Resolve Network Connectivity Issues | - Troubleshoot TCP/IP connectivity - Resolve remote access and domain connectivity issues - Troubleshoot wireless networking issues |
| Identify and Resolve New Windows 7 Desktop Support Issues | - Resolve application compatibility issues - Resolve hardware and device driver issues - Resolve operating system installation and upgrade issues |
| Resolve Software Configuration Issues | - Resolve issues with desktop applications - Resolve issues with Internet Explorer and networking applications - Resolve issues with Windows settings and features |
| Resolve Operating System Issues | - Troubleshoot startup and boot issues - Troubleshoot system security and update issues - Troubleshoot performance issues |
| Support Mobile Users | - Resolve offline files and synchronization issues - Resolve remote connectivity issues - Configure and troubleshoot mobile devices |
| Resolve Security Issues | - Resolve malware and security configuration issues - Resolve authentication and access issues - Resolve user account and permissions issues |






