EXIN ITIL Q&A - in .pdf

  • ITIL pdf
  • Exam Code: ITIL
  • Exam Name: ITIL Foundation (V4)
  • Updated: Sep 18, 2026
  • Q & A: 505 Questions and Answers
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  • Exam Code: ITIL
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EXIN ITIL Q&A - Testing Engine

  • ITIL Testing Engine
  • Exam Code: ITIL
  • Exam Name: ITIL Foundation (V4)
  • Updated: Sep 18, 2026
  • Q & A: 505 Questions and Answers
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EXIN ITIL Exam Syllabus Topics:

SectionWeightObjectives
ITIL Service Value System20%- Guiding principles
- Service value chain
- Continual improvement
- Governance
- Practices
Guiding Principles18%- Keep it simple and practical
- Collaborate and promote visibility
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Optimize and automate
- Think and work holistically
Key Concepts of Service Management12%- Products and services, service offerings
- Value, value co-creation, service, service management
- Stakeholders: customers, users, sponsors, providers
ITIL Management Practices17%- General management practices
  • 1. Relationship management
    • 2. Continual improvement
      • 3. Information security management
        - Technical management practices
        • 1. Release management
          • 2. Deployment management
            - Service management practices
            • 1. Service level management
              • 2. Incident management
                • 3. Problem management
                  Four Dimensions of Service Management18%- Value streams and processes
                  - Organizations and people
                  - Partners and suppliers
                  - Information and technology
                  Service Value Chain Activities15%- Engage
                  - Design and transition
                  - Improve
                  - Deliver and support
                  - Plan
                  - Obtain/build

                  EXIN ITIL Foundation (V4) Sample Questions:

                  Question #1

                  Which TWO are important aspects of the 'service request management' practice?
                  1.Standardization and automation
                  2.Providing a variety of channels for access
                  3.Establishing a shared view of targets
                  4.Policies for approvals

                  • A. 1 and 4
                  • B. 3 and 4
                  • C. 2 and 3
                  • D. 1 and 2
                  Reveal Solution  Discussion  0

                  Correct Answer: A  🗳️

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                  Question #2

                  What can a change schedule be used for?

                  • A. Tracking and managing improvement ideas from identification through to final action
                  • B. Providing a way to initiate normal changes
                  • C. Providing information about deployed changes to help manage incidents and problems.
                  • D. Speeding up the planning and authorization of emergency changes
                  Reveal Solution  Discussion  0

                  Correct Answer: C  🗳️

                  Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).

                  Question #3

                  Which activity is part of the 'continual improvement' practice?

                  • A. Delivering tactical and operational engagement with customers
                  • B. Providing a clear path for users to report issues, queries, and requests
                  • C. Populating and maintaining the asset register
                  • D. Identifying and logging opportunities
                  Reveal Solution  Discussion  0

                  Correct Answer: D  🗳️

                  Question #4

                  Which value chain activity ensures that service components meet agreed specifications?

                  • A. Plan
                  • B. Design and transition
                  • C. Deliver and support
                  • D. Obtain/build
                  Reveal Solution  Discussion  0

                  Correct Answer: D  🗳️

                  Question #5

                  A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

                  • A. As a service request
                  • B. As a problem
                  • C. As a change request
                  • D. As an event
                  Reveal Solution  Discussion  0

                  Correct Answer: B  🗳️

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