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BBPSD Customer Service Sample Questions:

1. When a product or service has not been differentiated in the market place then it is best to use:

A) A quick sales strategy.
B) An undifferentiated targeting strategy.
C) A market segment.
D) A differentiated targeting strategy.

2. When communicating with a customer by writing a letter you should:

A) Never sign the letter yourself.
B) None of the above.
C) Sign the letter yourself.
D) Make the letter long and interesting.

3. Doing more than one task at a time is known as:

A) Multitasking.
B) Efficiency tasking.
C) Activity scheduling.
D) Sequential tasking.

4. Which of the following is the most important reason for getting customer feedback:

A) To establish a customer database.
B) To improve the overall customer experience.
C) To be seen to be responsive to customers.
D) To improve sales.

5. Obtaining information from customers in order to be responsive to their needs and improving the overall customer experience is known as:

A) Customer responsiveness.
B) Sales targeting.
C) Customer feedback.
D) Mystery shopping.

Solutions: