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IBM C9020-971 Exam Syllabus Topics:

IBM Enterprise Storage Technical Support Sample Questions:

1. A customer is considering the purchase of an XIV system and wants the standard warranty.
What is the standard hardware warranty for this purchase?

A) Five year warranty with 24x7 response (dependent upon machine type).
B) One year warranty with 9x5 same business day.
C) One or three year warranty with 24x7 response (dependent upon machine type).
D) Two year warranty with 9x5 next business day response.

2. A customer has requested an IBM Spectrum Virtualize solution with capability to make it easy for users to create relevant and meaningful custom reports.
What should the solution architect propose to satisfy this requirement?

A) Svcmon with daily data collection
B) Excel macros linked to storage API
C) IBM Spectrum Control
D) Native IBM Spectrum Virtualize performance tool(s)

3. Which IBM storage offering scales linearly without hot-spots and delivers insights from
analytics faster with tuning-free data distribution?

A) DS8870
B) LTFS
C) IBM FlashSystem
D) XIV

4. A manager is evaluating XIV as a new storage solution because of an extensive utilization of snapshots in the production environment. The storage administration team is a mobile workforce and the manager is concerned about running out of snapshot capacity before an administrator can respond.
How can the solution architect respond to the manager's concern?

A) Demonstrate the ability of the XIV to automatically convert LUNs to thin-provisioned within a storage pool to free up space for snapshots.
B) Provide details on IBM Custom Technical Support, which automatically includes remote administration of an XIV system.
C) Show how the storage administrator can remotely increase the size of the available snapshot space in a pool by using the mobile dashboard.
D) Explain how custom alerting can be configured in the GUI and push notifications can be sent from IBM support to an Apple or Google service.

5. A customer has experienced high drive failure and loss of data in its environment and is considering XIV to replace the existing storage.
Which XIV benefit should the technical specialist highlight to address this customer's concerns?

A) Exception rebuild speed
B) IBM Hyper-Scale
C) IBM Advanced System Placement program
D) Distributed cache

Solutions: